Refund policy
At VindrFlow, we are committed to ensuring your satisfaction with every purchase of Keyboards, Mice, and Game Controllers. Please review our refund policy below for a clear understanding of your rights and our procedures.
Eligibility for Refunds
You may request a refund within 30 days from the date of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Products showing signs of wear, damage, or missing components will not qualify for a full refund.
Non-Refundable Items
The following items are not eligible for refunds:
- Opened or used Keyboards, Mice, or Game Controllers, unless defective.
- Software or digital content associated with controllers.
- Items purchased during clearance or final sale events.
Defective or Incorrect Items
If you receive a defective product or an incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs. Proof of defect or error may be requested.
Return Process
To initiate a refund, email [email protected] with your order number, item details, and reason for return. We will provide a return authorization and shipping instructions. You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method, as VindrFlow is not liable for lost returns.
Refund Timelines
Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds will be processed within 5-10 business days and credited to your original payment method. Please allow additional time for your bank or card issuer to post the funds.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original for a refund and place a new order.
Contact Us
For any questions regarding this policy, please email [email protected]. Our team is ready to assist you with your refund request.