Faq
Frequently Asked Questions
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways.
How long does shipping take?
Standard shipping typically takes 5–10 business days within the United States. Expedited options are available at checkout. International shipping may take 10–20 business days depending on customs clearance.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $75 within the contiguous United States. This applies to keyboards, mice, and game controllers.
Can I return or exchange a product?
You may return or exchange unused items within 30 days of delivery. Products must be in original packaging with all accessories. Please contact us at [email protected] to initiate a return.
What is your warranty policy?
All keyboards, mice, and game controllers come with a 1-year limited warranty against manufacturing defects. This covers hardware malfunctions but not damage from misuse or normal wear.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number on our website’s order tracking page to monitor your shipment’s progress.
Are your products compatible with all devices?
Most of our keyboards, mice, and game controllers are compatible with Windows, macOS, and Linux systems. For specific compatibility details, please check the product description or contact us at [email protected].
Do you offer technical support for setup?
Yes, we provide basic technical support via email. If you encounter issues with setup or connectivity, reach out to [email protected] with your order number and a description of the problem.
What if my item arrives damaged?
If your product arrives damaged, please contact us within 48 hours of delivery at [email protected]. Include photos of the damage and your order number, and we will arrange a replacement or refund.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to change or cancel an order, please email [email protected] within 1 hour of placing it. After that, we cannot guarantee modifications.
Do you sell gift cards?
Currently, we do not offer gift cards. However, you can purchase products directly for others by shipping to their address during checkout.
How do I clean my keyboard or mouse?
For keyboards, use a soft, dry cloth or compressed air to remove dust. For mice, gently wipe the surface with a slightly damp cloth. Avoid using harsh chemicals or submerging any device in liquid.
Are your products covered by any safety certifications?
Yes, all our keyboards, mice, and game controllers comply with FCC, CE, and RoHS standards, ensuring they meet international safety and environmental requirements.
What should I do if I have a question not listed here?
For any other inquiries, please email us at [email protected]. We aim to respond within 24 hours during business days.